Test Alert

If you have a retirement plan with Empower, please find the corresponding email or phone number based on your situation.

Retirement accounts

Former Great-West Retirement Services (now Empower Retirement)
Service hours are Monday through Friday, 7 a.m. to 6 p.m. Mountain time

Corporate 401(k) plans (all except New York state plans)
(This is for general or website inquiries. For faster assistance, please call.)
800-338-4015
TTY 800-482-5472

Government, health care, education and faith plans (excluding New York state plans)
(This is for general or website inquiries. For faster assistance, please call.)
800-701-8255
TTY 800-766-4952

Corporate 401(k) plans based in New York
877-456-4015

Government, health care, education and faith plans based in New York
800-688-4952

Former J.P. Morgan Retirement Plan Services (now Empower Retirement)
Service hours are Monday through Friday, 7 a.m. to 8 p.m. Central time
800-345-2345
TTY 800-345-1833

Former Putnam Investments (now Empower Retirement)
Service hour are Monday through Friday, 8 a.m. to 10 p.m. Eastern time
email *
888-411-4015

Individual retirement account (IRA) (now Empower Retirement IRA)
Service hours are 7 a.m. to 7 p.m. Eastern time, Monday through Friday
email *
877-534-4569
TTY 800-482-5472
Employers, financial partners, RFPs, RFls and media inquiries
email *

* Please do not put any confidential or personal account information in an email request