We are committed to delivering the highest level of service and building a lasting partnership with you

Participant Services

We provide a personalized experience focused on the needs of each employee during their retirement journey. More than 600 associates across multiple locations are prepared to provide superior service.

Our Representatives:

Are FINRA Series 6 and 63 licensed, extensively trained and knowledgeable about your plan. 

Take as much time as needed to provide a customized solution. 

Take ownership and are empowered to completely resolve issues

Use real-time account emulation so they can co-browse and guide your employees. 

Base success on your employees’ satisfaction. 

Receive an average satisfaction score of 4.5 out of 5.0.* 

* Average after-call survey satisfaction score for 2017.

Local Service to Help You Manage Your Plan


Relationship Management

We have deep resources and local presence, with more than 540 relationship managers across the U.S. to support your needs.

We are committed to providing the highest level of service to our clients

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63 PLANSPONSOR service commendations and best-in-class awards1

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Plan/industry knowledge best-in-class1

Individualized Training

Once your plan is up and running, we work with you to deliver ongoing support throughout our partnership

This includes:

One-to-one training with you and your staff to review all services. 

Access to a comprehensive online administrative guide that serves as an easy-to-use resource.

An annual plan review that monitors and evaluates plan performance and offers ideas to improve plan results. 

A strategic partnership plan focused on your goals.

1 Based on best-in-class awards from PLANSPONSOR 2018 DC Survey, February 2019.

2 2019 Newsweek's America's Best Customer Service Survey.

Carefully consider the investment option’s objectives, risks, fees and expenses. Contact Empower Retirement for a prospectus, summary prospectus for SEC-registered products or disclosure document for unregistered products, if available, containing this information. Read each carefully before investing.

Securities offered and/or distributed by GWFS Equities, Inc., Member FINRA/SIPC. GWFS is an affiliate of Empower Retirement, LLC; Great-West Funds, Inc.; and registered investment advisers, Advised Assets Group, LLC and Personal Capital. This material is for informational purposes only and is not intended to provide investment, legal or tax recommendations or advice. 

IMPORTANT: The projections, or other information generated on the website by the investment analysis tool regarding the likelihood of various investment outcomes, are hypothetical in nature, do not reflect actual investment results and are not guarantees of future results. The results may vary with each use and over time.

Insurance products are issued by or offered through Great-West Life & Annuity Insurance Company, Corporate Headquarters: Greenwood Village, CO; or in New York, by Great-West Life & Annuity Insurance Company of New York, Home Office: New York, NY. Guarantees are subject to the terms and conditions of the contract and the claims-paying ability of the insurer.

The managed account service is part of the Empower Retirement Advisory Services suite of services offered by Advised Assets Group, LLC, a registered investment adviser.

The Empower Institute is a research group within Empower Retirement, LLC.

All features may not currently be available and are subject to change without notice. ©2021 Empower Retirement, LLC. All rights reserved.

Unless otherwise noted: Not a Deposit | Not FDIC Insured | Not Bank Guaranteed | Funds May Lose Value | Not Insured by Any Federal Government Agency.